Microsoft confirms managed email data breach

Microsoft support agent's email hacked, customer emails compromised

Microsoft alerted its users of the breach over the weekend with the following statement published by The Verge: "Our data indicates that account-related information (but not the content of any e-mails) could have been viewed, but Microsoft has no indication why that information was viewed or how it may have been used".

Microsoft recently became aware of an issue involving unauthorized access to some customers' web-based email accounts by cybercriminals. We addressed this scheme by disabling the compromised credentials to the limited set of targeted accounts, while also blocking the perpetrators' access. Microsoft has only said there were a "limited number" of compromised accounts. A source told Motherboard reporter Joseph Cox outsiders could exploited a customer support portal to infiltrate any normal customer account, reading contents including the body of an email message. It added that limited parts of Outlook users' emails may, as a outcome, have been compromised too.

Microsoft first confirmed to Techcrunch that its email service has been compromised for months, with hackers being able to access subject lines of emails and names of people within conversations in select Outlook.com accounts.

Microsoft's Outlook.com service has been the subject of a pretty serious hack in recent weeks.

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The firm warned in its e-mail that users might receive more spam and phishing e-mails as a result of the incident, and urged users not to click on links from e-mail addresses they did not recognise.

Even though the software giant ensures that no login details or other personal information were stolen by the hackers, the company is recommending that affected users reset their passwords. It said it had also increased detection and monitoring for the affected accounts.

However, following a new report from Vice's Motherboard website revealing that hackers were actually able to read the content of emails, Microsoft has been forced to change its stance.

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