Flight staff threaten to remove woman for 'inappropriate outfit'

Emily O’Connor 21 said she was left “physically shaking” after an incident that involved a flight attendant refusing her a seat on her flight to Tenerife before she put on a jacket

Thomas Cook has apologised and said it "could have handled the situation better" after Emily O'Connor claimed cabin crew told her she would be removed from the aircraft as her outfit was "inappropriate" and "caused offence".

The 22-year-old took to the Twitter platform to call out an airline identified as Thomas Cook, for almost kicking her off a plane because they considered her small black bralet and mustard palazzo ensemble as indecent.

Emily O'Connor, who was traveling on a Thomas Cook Airlines flight from the UK's Birmingham Airport to Tenerife in the Canary Islands on March 2, said the cabin crew told her that her clothing was "causing offense". She asked her followers to vote on whether they deemed her outfit choice as suitable for travelling on holiday. "They had four flight staff around me to get my luggage to take me off the plane".

Ms. O'Connor turned to other passengers to ask them if she had offended anyone with her dress, adding that she would be "more than happy to cover up" if so, but no passengers responded.

Her cousin ultimately gave her a jacket to wear, but flight staff did not leave until she "psychically put it on".

She added that when she refused to change what she was wearing, a manager went to get her bag in order to remove her from the flight. The policy is applicable to men and women of all ages, it said, adding that airline crews face the "difficult task of implementing that policy and don't always get it right".

"They announced that I was offensive and inappropriate in front of the whole flight".

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She said that the staff made comments about the incident over the public speaker system.

She described the incident as the worst experience of her life, and claimed staff tried to throw her off the flight.

Eventually, she put on a jacket belonging to her cousin, who was also on the flight.

In a statement, Thomas Cook Airlines said it has apologised to O'Connor. "Our crews have the hard task of implementing that policy and don't always get it right", the airline added. A lady identified as Emily O'Connor recently experienced the brunt of this.

She said: "I would suggest when it comes to flying, to look chic yet comfortable is key".

She also thanked people for the support, posting on Twitter: "Just a quick message to say thank you to everyone that has stuck up for me".

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