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iPhone XS Max Owner Claims His Expensive Device Caught Fire and Exploded in His Pocket

It seems Hillard did not want to part with his XS Max for some reason, so he left the store with the damaged handset and no replacement.

No sooner after that, Hillard reported that "green and yellow smoke" began popping out of his phone. He stated that the phone was just three weeks old and the fire burned his skin and caused damage to his clothes. I asked about my clothing and they told me that they could make no promises until the phone was captured.

Hillard said there was a female present in the break room when this occurred, so he ran to the bathroom before taking his trousers off. "I left one hour before the store closed and unsatisfied with the customer service in store, I took back the damaged phone and returned home".

Explaining the incident to IDrop News, Hillard said, "Left no other option, I had to exit the room since there was a female in the break room with me and remove my trousers".

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"I told her that I expected a call from customer relations and there was nothing that a tech could tell me about the melted phone", Hillard says. "The manager then came up to me and said that this is the only way that I could receive a replacement phone". The Face ID way, which phone makers like Huawei and Xiaomi have also mimicked, revolves around projecting dots of invisible light onto a user's face and measuring the deformations in that grid, while Sony's new 3D cameras use pulsating laser signals and measure how long it takes for a pulse to bounce back. Sadly, though he could send images of the phone and his clothes, he would be uncomfortable sending images of the private regions of his body, even though they were visible injuries. I was given to a supervisor still from the safety department but he said that he sat in the corporate office. Rival Huawei, which is the number two smartphone manufacturer in the world, could also adopt something similar, adds the report.

While the possibility of Hillard's iPhone XS Max catching fire can not be denied, it is definitely odd to see someone remember every incident during and after the fire so vividly.

Apple is aware of the incident but it appears that the owner is looking to pursue legal action against the company.

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