Apple explains iPad Pro build process in response to bending concerns

Image Stephen Lam Getty Images

Apple also provides up to a one-year warranty on our products and will cover damage if it has occurred due to a defect in materials or workmanship.

In November some users on MacRumors forum reported seeing a bend from the mid-section of the device after normal usage, such as carrying a new iPad in a bag on a weekend trip.

A new product launch wouldn't be complete without some level of controversy, and for the 2018 iPad Pro models the kerfuffle has centered around bending.

Apple has now provided more details in a support document on the new manufacturing method it is using on the iPad Pro which can be blamed for the bend. This move comes after numerous reports came in where disgruntled customers complained that their latest iPad Pro was bending.

The new design of the iPad Pro and the manufacturing method might make any bend in the frame more visible to the naked eye from certain angles.

Apple says its flatness specification "allows for no more than 400 microns of deviation across the length of any side", which is less than the thickness of four sheets of paper. And, while Apple says there's a factory allowed variance of 400 microns, it's possible that some devices are slipping through the testing process. The company continued that the deviations were within specifications, and, more importantly, don't affect the device's functionality or strength. For the first time ever on an iPad, these bands are manufactured using a process called co-molding. After the plastic cools, the enclosure is finished with precision CNC machining operation. Apple's Vice President of Hardware Engineering, Dan Riccio, also attempted to sweep the problem under the proverbial rug by claiming that the iPad Pro meets or exceeds all of the company's high quality standards.

More news: After broken promise, AT&T says it'll stop selling phone location data

iPhone 6s Plus: Will it bend?

Last September I wondered if an iPad - with iOS 11 and the Files app - might replace my MacBook. Any trade-offs? I was surprised. And yeah, that doesn't sound like a lot, but then the iPad Pro is only 5.9mm thick, which suddenly makes it sound like a big deal again.

Sometimes wishes do indeed become true.

APPLE HAS TAKEN the unusual step of creating a page on its website all about its slightly bent iPad Pros, and why we should embrace their little imperfections.

Despite this, several of the bent iPad Pro pictures that users shared show noticeable warps that appear to be greater than 400 microns. The newer 2018 Apple Pencil is a much more appealing proposition, with wireless magnetic charging and the way it just clips to the side of the iPad Pro rather than having to be plugged awkwardly into a port.

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