Microsoft announces AI and mixed reality business apps for Dynamics 365

Downloading a patch

These mixed reality business applications, called Dynamics 365 Remote Assist and Dynamics 365 Layout, aims to help companies boost remote collaboration by enabling remote workers collaborate or seek assistance from their colleagues on a real time basis using HoloLens.

Microsoft cited the example of the oil company Chevron that previously had to fly in an inspector from Houston to a facility in Singapore once a month to inspect equipment but now has in-time inspection using Dynamics 365 Remote Assist to identify issues or provide approvals immediately.

Dynamics 365 Remote Assist. "There isn't really any competition in what we consider true augmented reality", he says. Microsoft has since extended this Common Data Service to also bring in data from Office, LinkedIn, and third-party applications.

Microsoft this week announced that starting next month, it will make available previews of a range of customer relationship management (CRM) applications that embed artificial intelligence (AI) functionality directly within a suite of packaged applications that require no application development effort or training of AI models on the part of an internal IT organization. Both the AI tools and HoloLens use cases can make Dynamics data more valuable; Microsoft can also make the pitch that its various offerings together provide benefits that are greater than the sum of the parts.

"With the release of our new AI and mixed reality applications we are taking another step forward on our journey to help empower every organization on the planet to achieve more through the accelerant of business applications", wrote Alysa Taylor - Corporate Vice President, Business Applications & Industry, in a blog post. What that end user really needs is a system of empowerment, not oppression ...

More news: Jimmy Butler Requests Trade from T-Wolves

The competitive impact, says Nadella, is "pretty big": "If you think about our overarching strategy, it's not to sort of narrowly focus on category-by-category competition but to be more focused on what it is that customers are trying to get done, right?" he says.

Whether the announcements will move the needle in sales could be tough to tell. Microsoft Dynamics 365 AI-powered bots can be trained by call center managers, asserted Navrina Singh, Microsoft AI principal product lead, during a demo.

To Nadella at Microsoft, Chevron's use of Microsoft's first self-built HoloLens apps should be a signal for much more to come.

If you don't believe AI is becoming mainstream, then how about this?

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