Microsoft will replace Surface Pro 4 PCs with screen flickering issues

Microsoft to Replace Surface Pro 4 Units With Flickering Screens

Microsoft will issue free replacements for Surface Pro 4 units with flickering screen issues, after previous software and firmware updates failed to fix the problem. That led many users to take the drastic step of putting their Surface Pro 4 in the freezer to temporarily alleviate the issue. The expected fine print is there, such as that your Surface Pro 4 isn't covered if the damage is caused by a product that isn't sold or licensed by Microsoft, or a third-party fix.

As users tested different theories on how to fix Surface Pro 4 screen flicker, Microsoft rolled out a firmware update that aimed to solve the problem. For one thing, it couldn't be fixed with a firmware update, and also, numerous devices experiencing the issue were no longer covered under warranty, forcing users to get expensive out-of-pocket repairs.

In a new support document (via Neowin) Microsoft says: "Creating the best products and experiences for our customers is our top priority".

Since Microsoft will be performing an outright swap, you'll be getting back a completely blank Surface Pro 4.

More news: Trump scraps the Iran nuclear deal

Before you contact Microsoft for a replacement, be sure to install all the latest Surface and Windows updates on your 2-in-1 device. In a new support document titled "Surface Pro 4 screen flicker", Microsoft acknowledges that "a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that can not be addressed with a firmware or driver update".

Shortly after the Surface Pro 4 was released in October 2015, users started complaining about a flickering screen. That is on a note that the problem continues after the updates. "Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us", the post added. The company announced that it will replace all affected units free of charge, provided that the device was purchased no more than three years ago. For more information about the replacement program, head here.

The second bullet point is a given, but the other two seems kind of suspicious at this point. Microsoft says it will refund consumers that have made payment for out-of-warranty Microsoft flickergate fix, which is approximately $450.

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