Microsoft will replace Surface Pro 4 PCs with screen flickering issues

Surface Pro 4 1

Microsoft will issue free replacements for Surface Pro 4 units with flickering screen issues, after previous software and firmware updates failed to fix the problem. That led many users to take the drastic step of putting their Surface Pro 4 in the freezer to temporarily alleviate the issue. The expected fine print is there, such as that your Surface Pro 4 isn't covered if the damage is caused by a product that isn't sold or licensed by Microsoft, or a third-party fix.

As users tested different theories on how to fix Surface Pro 4 screen flicker, Microsoft rolled out a firmware update that aimed to solve the problem. For one thing, it couldn't be fixed with a firmware update, and also, numerous devices experiencing the issue were no longer covered under warranty, forcing users to get expensive out-of-pocket repairs.

In a new support document (via Neowin) Microsoft says: "Creating the best products and experiences for our customers is our top priority".

Since Microsoft will be performing an outright swap, you'll be getting back a completely blank Surface Pro 4.

More news: IShares Russell 2000 ETF (IWM) Rises 0.45% for May 10

Before you contact Microsoft for a replacement, be sure to install all the latest Surface and Windows updates on your 2-in-1 device. In a new support document titled "Surface Pro 4 screen flicker", Microsoft acknowledges that "a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that can not be addressed with a firmware or driver update".

Shortly after the Surface Pro 4 was released in October 2015, users started complaining about a flickering screen. That is on a note that the problem continues after the updates. "Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us", the post added. The company announced that it will replace all affected units free of charge, provided that the device was purchased no more than three years ago. For more information about the replacement program, head here.

The second bullet point is a given, but the other two seems kind of suspicious at this point. Microsoft says it will refund consumers that have made payment for out-of-warranty Microsoft flickergate fix, which is approximately $450.

Related News:

  • Gong retains shot put title in Shanghai Diamond League

    Gong retains shot put title in Shanghai Diamond League

    Olympic champion Dalilah Muhammad held off Jamaican Janieve Russell by.01 in the 400m hurdles, clocking 53.77. Beatrice Chepkoech of Kenya won the women's 3000m steeplechase in 9:07.27, the fastest time this year.
    Which of these was taken on a OnePlus 6? You decide

    Which of these was taken on a OnePlus 6? You decide

    The company's intention was to showcase that the OnePlus 6 comes with the best cameras now present in the market. The upcoming device is expected to feature a 20MP primary sensor that will boast a f/1.7 aperture.
    Oil slips on profit-taking from Iran-based rally

    Oil slips on profit-taking from Iran-based rally

    Trump's withdrawal may aggravate Tehran to assert its influence more clearly, and Iraqi civilians remain the ultimate victims. This presents the Saudis with a dilemma: Should they retain their focus on higher prices and keep output steady?
  • Grammar schools receive £50m boost

    Grammar schools receive £50m boost

    If all of the 163 grammar schools in England were given an equal share of the money, they'd receive around £300,000 each. Grammars that want funding will have lay out their plans to boost the number of disadvantaged pupils they admit.
    Niantic wants to build AR maps with data from Pokemon Go players

    Niantic wants to build AR maps with data from Pokemon Go players

    Google earlier this week revealed that Google Maps users in some markets will be able to receive AR directions on their phones. Hanke told Reuters the company will start mapping public spaces like parks and plazas, but he didn't say when it would start.
    Celtics' Brad Stevens remains humble as Boston continues to thrive

    Celtics' Brad Stevens remains humble as Boston continues to thrive

    Thomas, damaged goods with a mangled hip, never fit in the lineup or meshed in the Cavs' turmoil-filled locker room. The Celtics, meanwhile, could have easily cashed in the chips after injuries to Gordon Hayward and Kyrie Irving .
  • Bale Bags Brace As Real Madrid Thrash Celta Vigo

    Bale Bags Brace As Real Madrid Thrash Celta Vigo

    Keylor Navas reacted sharply to keep out Wass' 40th-minute header, by which point Madrid were already operating at cruise control. Isco has returned to the Real Madrid squad for Saturday's LaLiga clash with Celta Vigo at the Santiago Bernabeu.
    De Villiers and Kohli for Bangalore in IPL

    De Villiers and Kohli for Bangalore in IPL

    As one would expect, de Villiers too came up with delightful shots, collecting four boundaries and six sixes in total. Despite Delhi scoring a challenging 181 for four wickets, Bengaluru won the match by making 187 runs in 19 overs.
    Reliance Jio Postpaid Plan of Rs 199 May Lead To Tariff Wars

    Reliance Jio Postpaid Plan of Rs 199 May Lead To Tariff Wars

    The big three, Airtel, Vodafone and Idea , would soon respond to Jio's offer, industry players said. It also comes with cheap worldwide calls ranging from 50 paise to Rs 6 per minute.
  • Cabot Oil & Gas (COG) Downgraded by Citigroup

    Cabot Oil & Gas (COG) Downgraded by Citigroup

    As took short look on profitability, the firm profit margin which was recorded 15.50%, and operating margin was noted at 41.00%. This may include reviewing some foreign markets or some new sectors that were previously not included in the stock portfolio.
    Fear for democracy after top Philippine judge and government critic removed

    Fear for democracy after top Philippine judge and government critic removed

    Sereno has denied any wrongdoing, and her spokesman said she would appeal the decision. Her predecessor, Renato Corona , was impeached by the House in 2011.
    Karnataka Elections 2018: Political leaders cast their votes

    Karnataka Elections 2018: Political leaders cast their votes

    Out of the 224 seats, 36 of them are reserved for Scheduled Castes (SCs), while 15 of them are for Scheduled Tribes (Sts). He also dismissed the BJP's allegations that the Congress misused government machinering during the assembly polls.


Most liked

Il 12 giugno a Singapore summit Usa-Corea
Trump assicura che "entrambi cercheremo di renderlo un momento davvero speciale per la pace nel mondo". Il vertice tra i due laeder dovrebbe tenersi a Singapore a giugno.

LPL Financial LLC Invests $201000 in Nuveen Enhanced Municipal (NYSE:NEV)
Virtu Financial LLC acquired a new stake in shares of Nuveen Enhanced Municipal in the fourth quarter valued at about $150,000. Mirae Asset Glob Investments reported 199,388 shares. 10,438 are held by Millennium Management Limited Liability Company.

The funeral of Stephen Hawking invited time travelers
At least 1,000 people plus time travelers from the future have a chance to attend Stephen Hawking's memorial service. This memorial service isn't the first time Hawking has been linked with time travelers.

USAF C-130 returns without U.S. diplomat involved in Pakistani's death
Although Colonel Joseph is not on the ECL, his name has been blacklisted by the ministry, barring him to fly overseas . However, a first information report (FIR) of the incident was registered with Kohsar Police Station.

Doctors grow ear transplant inside soldier's arm
The accident took place in 2016 when Burrage was driving back from leave with her cousin when a front tire blew out. Owen Johnson III, the chief of plastic and reconstructive surgery at the medical centre.

At Least One Dead In Paris Knife Attack
French authorities are denouncing a knife attack in central Paris that French media say left two dead including the assailant. Paris has been under higher security in recent years after a string of deadly Islamic extremist attacks.

Abbrea Capital LLC Has $718000 Position in General Electric (GE)
Its 1-Week Volatility now stands at 1.95%, while its Month Volatility is 2.81%. 84 funds opened positions while 112 raised stakes. Bristol-Myers Squibb Company (NYSE:BMY) stock slipped -$0.12 lower during the regular trading session on Friday, hitting $51.33.

Iran nuclear deal: France condemns U.S. move to re-impose sanctions
The development represents the most extensive military exchange ever between the two adversaries. And if that happens, it could be potentially destabilizing for the entire world.

Berlusconi for PM? Italian tribunal lifts public office ban
Salvini hailed Berlusconi's regaining his right to run as "good news for him - I'm really happy about it - and above all, good for democracy".

How To Turn On "Remind Me To Take A Break" On YouTube?
If you want to choose the delivery time for the digests in the settings , then head to Settings Notifications Scheduled Digest . If users chose to try this feature, they can continue to watch videos, but will get reminders to take some time off.

Rod Wood Talks Matt Patricia Sexual Assault Allegation, Says Lions Followed Law
Patriots coach Bill Belichick praised Patricia's character and integrity in a statement on Thursday. "Matt's always been a good friend of mine", McDaniels said.

Magellan Midstream Partners LP (MMP) Shareholder Alps Advisors INC Decreased Its Stake
RBC Capital Markets maintained Magellan Midstream Partners, L.P. (NYSE:MMP) on Wednesday, November 4 with "Outperform" rating. Diversified Investment Strategies Llc holds 1.96% of its portfolio in Tile Shop Holdings, Inc . for 225,725 shares.

Final donation for man whose blood helped save 2.4 million babies
Doctors had already extended the age limit for blood donations for him, and they're cutting him off now to protect his health. If a mother lacks a D antigen, she is Rh-negative, and this can create a problem if the fetus has the D antigen in its blood.

Stricker trails leaders by one at Players Championship
Meanwhile, Day fired a bogey-free 67 to be the leading Australian at eight-under. "I didn't have much of what I wanted". They just happened to be the 17th and 18th, the two hardest holes on the course .

Last-minute Mother's Day gift ideas
We salute them all today for their efforts, for their undying love, for their loyalty and their ever-abiding concern. It seemed like a great plan until my oldest, an actor who lives in L.A, said he'd be back East, working on a movie.